Privacy Policy
1. General
This is the privacy policy of ASOGEN, which applies to all ASOGEN websites and services.
This privacy policy of ASOGEN is intended for all users of the ASOGEN websites and services ("user").
All personal information that ASOGEN collects through users by the use of the websites and services that users voluntarily submit and provide in the course of all business relations will handled by ASOGEN in regards to applicable data protection legal provisions.
ASOGEN saves and uses data to prevent and combat fraud and abuse on ASOGEN websites and services and to offer services adapted to our users. All details are laid out in this privacy policy.
2. Application of Privacy Policy
Our website may contain links to other websites. We would like to point out that this Privacy Policy applies exclusively to our website. We have no way of influencing the practices of other providers with respect to data protection, nor do we carry out any checks to ensure that they conform with the relevant legislation.
Be cautious when you leave our website and we recommend you to always read first the privacy policies of all websites you navigate, especially those that collect personal information.
3. User Personal Information
ASOGEN collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by ASOGEN in electronic or any other form of communication. To register to use the websites or services from ASOGEN the user needs to submit certain personal information. This includes among other things names and email address.
4. Storage of Information
Usage Data:
When a user makes use of websites or services operated by ASOGEN, ASOGEN automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact ASOGEN as well as the date, length of visit at website or service operated by ASOGEN, pages accessed by the user and browser used.
Email Address:
If submitted, ASOGEN stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with ASOGEN.
Information via Communication:
ASOGEN saves the history of communication, when the user submits a ticket to ASOGEN customer support as well as the information submitted by the user in the course of the communication (i.e. email address). ASOGEN does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.
5. Use of Personal Information
Optimization of the service:
ASOGEN collects, processes, and stores users' personal information, when seeing a legitimate business purpose for it. Expressed in a different way ASOGEN collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance, ASOGEN can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of ASOGEN websites and services.
Billing of services:
Insofar as it is required for billing, ASOGEN is entitled to share user data with the service provider responsible for payment processing. ASOGEN is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, ASOGEN will obligate them to observe applicable data protection laws and guarantee sufficient data protection.
Email Address:
The email addresses acquired through an offer form of ASOGEN or received directly from the user can be used by ASOGEN to send the user newsletters and information on ASOGEN offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by ASOGEN to unsubscribe or send a cancellation notice via mail.
If the user voluntarily shares personal information on request by ASOGEN, then ASOGEN will use this information with his or her consent so that the user receives personalized special offers.
6. Sharing of Personal Information
User Data:
Personal user data is used solely by ASOGEN. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.
Personal Information:
ASOGEN will use and when necessary, share personal information in the course of fraud prevention and detection.
ASOGEN will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to ASOGEN.
7. Changing or Deleting Personal Information
The user and can change or delete his personal information at any time. The user can as well contact ASOGEN, if they would like ASOGEN to change or stop using their information. ASOGEN will change or delete the user's information as quickly as possible. However, ASOGEN points out that due to technical and organizational constraints, it is possible that some ongoing measures or those that have not yet begun may continue to be carried out after the request for deletion to ASOGEN has been made.
8. Changes to the Privacy Policy
While observing current data protection laws ASOGEN reserves the right to change this privacy policy at any time. Therefore ASOGEN recommends to regularly inform yourself about the current privacy policy stated here. In the event that ASOGEN intends to use personal user information on a larger scale than it has been used up to now, ASOGEN will announce this beforehand.
9. Support and Contact
For any questions regarding the Privacy Policy or other matters please contact us.
When contacting us, we keep a record of that correspondence and collect your email address and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email address will not be used, transferred or sold.
10. Payment Refund
Refunds are allowed. All cases need to be discussed exclusively. You can contact support and explain your problem, then we will give you the refund or proper resolution.
We reserve the right to deduct money from your balance if a fraud was made and we suspect that you have incurred damage to our Service.